Terms & Conditions

• Contract means any agreement for the sale of Goods and/or Services entered into between Orivet Genetic Pet Care and the Purchaser.
• Orivet Genetic Pet Care means Orivet Genetic Pet Care Limited and its subsidiaries, together with their agents, servants and employees.
• Goods mean all products and parts thereof offered for sale by Orivet Genetic Pet Care.
• GST means the goods and services tax imposed by The New Tax System (Goods and Services Tax) Act 1999 (Cth).
• Order means an order placed in accordance with the Terms and Conditions by the Purchaser for the supply of Goods and Services (if accepted) by Orivet Genetic Pet Care.
• Purchaser means the party entering into the Contract to purchase Goods and/or Services from Orivet Genetic Pet Care.
• Services means all services offered for sale by Orivet Genetic Pet Care including, but not limited to, pathology services, point of care devices and products, genetic testing services, storage of genetic material, and research and consultancy in genetics and related fields.
• Terms and Conditions means these terms and conditions of sale.
• Disclaimer means the Website Disclaimer. Privacy Statement means the Website Privacy Statement.

• No Order placed by the Purchaser shall be binding on Orivet Genetic Pet Care unless and until Orivet Genetic Pet Care accepts the Order. Acceptance of any Order may be made by Orivet Genetic Pet Care taking any steps to satisfy the Order. Any Order which has been accepted by Orivet Genetic Pet Care may not be cancelled by the Purchaser except with the agreement in writing of Orivet Genetic Pet Care and, in such circumstances, only on the basis that the Purchaser shall indemnify Orivet Genetic Pet Care in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by Orivet Genetic Pet Care as a result of such cancellation.

1. Interpretation.

Words or expressions used in this clause 3.2 which are defend in the A New Tax System (Goods and Services Tax) Act 1999 (Cth) have the same meaning in this clause.

1. GST inclusive amounts.

For the purposes of these Terms and Conditions where the expression ‘GST inclusive’ is used in relation to a price, a amount payable or other consideration to be provided for a supply under these Terms and Conditions, the amount or consideration will not be increased on account of any GST payable on that supply.

1. Consideration is GST exclusive.

Any consideration to be paid or provided to Orivet Genetic Pet Care for a supply made by Orivet Genetic Pet Care under or in connection with these Terms and Conditions unless specifically described in these Terms and Conditions as ‘GST Inclusive’, does not include an amount on account of GST.

1. Gross up of consideration.

Despite any other provision in these Terms and Conditions, if Orivet Genetic Pet Care makes a supply under or in connection with these Terms and Conditions on which GST is imposed (not being a supply the consideration for which is specifically described in these Terms and Conditions as ‘GST inclusive’):

1. the consideration payable or to be provided for that supply under these Terms and Conditions but for the application of this clause (‘GST’ exclusive consideration’) is increased by, and the Purchaser must also pay to Orivet Genetic Pet Care an amount equal to the GST payable by Orivet Genetic Pet Care on that supply; and
2. the amount by which the GST exclusive consideration is increased must be paid to Orivet Genetic Pet Care by the Purchaser without set off, deduction or requirement for demand, at the same time as the GST exclusive consideration is payable or to be provided.

1. Reimbursements (net down).

If a payment to a party under these Terms and Conditions is a reimbursement or indemnification, calculated by reference to a loss, cost or expense incurred by that party, then the payment will be reduced by the amount of any input tax credit to which that party is entitled for that loss, cost or expense.

1. Purchaser Warranty and Indemnity.

The Purchaser warrants that where GST is imposed on a supply made by Orivet Genetic Pet Care under or in connection with these Terms and Conditions and the consideration for that supply was not increased under this clause 3.2 as the parties mistakenly regarded the supply as GST-free, the Purchaser will indemnify Orivet Genetic Pet Care for and in respect of the GST (including any interest or penalty) imposed on or in respect of that supply.

3.3 Promotion Terms & Conditions

Use of promotion during checkout constitutes agreement to being bound under this agreement and that you have performed the necessary diligence and/or sought the required advice before relying or acting upon the content of this agreement. 

The Orivet Website and its related services are made available to you in accordance with the T&Cs. The additional terms under this agreement are not intended to, and do not, limit or supersede any terms under the T&Cs. Including the right to, without notice, temporarily or indefinitely, suspending or terminating your access to the site in the event of any violations. 

We reserve the right to accept, reject, restrict or end any promotion without notice. 

If you have any questions, please get in contact with us via admin@orivet.com.

Coupon and Discount Codes (CDCs) & Gift Vouchers & Loyalty Points & Club Discounts

Orivet issues coupon and discount codes through many modes of communication and these can be redeemed on this website.  Unless otherwise specified by Orivet, these codes cannot be applied to previous orders, used in conjunction with other offers, promotions and/or discounts, be transferred, assigned nor convertible to cash or credit. 

We agree that we may, at Orivet’s discretion, cancel, restrict, or otherwise modify terms by which we can use coupons and/or discount codes; in particular, errors in pricing, coupon issues or discount code issues which may result in an order cancellation.  This includes where you are not the intended recipient of the coupon, promotional or discount code. 

Further, you agree that promotions may be automatically applied to your cart, whilst others require a promotion code to be applied during checkout.  

The following terms and conditions relate to all promotions, competitions, gift vouchers and promotion codes unless otherwise stated: 

• Unless otherwise specified, only one CDC can be used per transaction. 

• CDCs, gift vouchers and loyalty points are not transferrable to any other party. 
• Unless otherwise specified, a CDC can only be used once by each customer. 
• CDCs, gift vouchers and loyalty points cannot be exchanged for cash. 
• CDCs and gift vouchers cannot be used against any orders that are pending payment. Loyalty points are not earned on paying off a pending order - they are earned on prepaid purchases only.
• Gift vouchers are not valid on Genopet nor Glandex products. They are only valid on Breeders tests (DNA profile, diseases/traits, Full Breed Profiles).
• CDCs are not valid on sale items, gift packages or gift vouchers (unless otherwise specified in the Specific Terms and Conditions for each coupon as set out below).  

• The CDC is valid until midnight AEST on the Expiry Date published with the relevant CDC or gift voucher. 
• To be applied to your order, the CDC, voucher code or loyalty points must be entered during the Checkout process prior to completing payment for your transaction. Please check your cart total prior to payment to ensure the correct CDC or voucher has been applied. CDCs, vouchers or loyalty points cannot be applied once an order has been placed and processed.  Transactions may not be cancelled if client has neglected to put the CDC, voucher or loyalty points in their order.
• Transactions made prior to the commencement of a CDC promotion may not be cancelled to re-order at the discounted price.
• To be applied to your order, any club membership member must be entered into your account profile prior to completing payment for your transaction. Please check your cart total prior to payment to ensure your club price has been applied. Club prices cannot be applied once an order has been placed and processed.  
• Use of a CDC cannot be cancelled or reversed once processed. 

1. Single Product Type: Each MultiPack purchase must consist of the same product type. For example, if you purchase a 5-Pack, all five tests must be Full Breed Profiles (FBPs) or DNA Profiles, but not a combination.

2. Breed Details: Breed details are not required at the time of purchase.
3. No Expiry: Pre-purchased MultiPack tests do not have an expiration date. They will remain in your Breeder account until redeemed.
4. No Refunds or Exchanges: Refunds or exchanges will not be issued for pre-purchased MultiPacks.
5. Excludes other Promotions: Promotional discount codes cannot be applied to MultiPack purchases.

1. the Purchaser makes default in any payments or is unable or states that it is unable to pay its debts as and when they fall due;
2. the Purchaser, being an individual, commits an act of bankruptcy or has a controller or trustee appointed in respect of the Purchaser’s estate or any part of the Purchaser’s property or assets;
3. the Purchaser, being a company, passes a resolution for its winding up or enters into liquidation or has an application for winding up fled against it;
4. a receiver, receiver and manager, controller or voluntary administrator is appointed over any part of the property or assets of the Purchaser;
5. Orivet Genetic Pet Care reasonably apprehends that any of the events mentioned above is about to occur in relation to the Purchaser; or
6. the Purchaser experiences any analogous event having substantially similar effect to any of the events specified above.

1. property in the Goods and/or Services shall remain with Orivet Genetic Pet Care until the Purchaser has made payment in full to Orivet Genetic Pet Care of the purchase price and any other indebtedness of the Purchaser to Orivet Genetic Pet Care;
2. pending payment in full of the purchase price, the Purchaser shall arrange for the Goods to be adequately insured against all insurable risks pending the passing of title and the Purchaser shall produce the insurance policy and latest premium receipt for inspection at the request of Orivet Genetic Pet Care;
3. if the Purchaser defaults in payment of the purchase price in accordance with the terms of the Contract, the Goods shall be delivered to Orivet Genetic Pet Care on demand and/or Orivet Genetic Pet Care and its employees or agents shall have the right to enter upon the Purchaser’s premises or any other premises where the Goods are known to be stored, to repossess the Goods and for that purpose the Purchaser shall grant all reasonable rights;
4. if, prior to payment, the Purchaser sells the Goods and/or Services to a third party and defaults in payment of purchase price, Orivet Genetic Pet Care shall be entitled to so much of the proceeds of such sales (which shall be kept separate and identifiable) as represent the purchase price or balance thereof remaining unpaid. The Purchaser hereby assigns to Orivet Genetic Pet Care the right to receive payment from the third party for the Goods and/or Services.

1. it has selected the Goods and/or Services from a range of products and the Purchaser has satisfied itself that the Goods and/or Services meet the Purchaser’s requirements;
2. no oral or written information, representation or advice given by or on behalf of Orivet Genetic Pet Care, other than as contained in the Terms and Conditions, creates a warranty or in any way increases the scope of the Terms and
3. unless expressly agreed otherwise in writing, the Purchaser has not relied on any information, representation or advice given by or on behalf of Orivet Genetic Pet Care in selecting the Goods and/or Services; and
4. Orivet Genetic Pet Care makes no representation that its Goods and/or Services conform to country, State or local laws, ordinances, regulations, codes or standards (except as may otherwise be agreed to in writing by Orivet Genetic Pet Care) and the Purchaser is responsible for complying with all local laws relating to use of the Goods and/or Services at its own cost and expense.

Where the Purchaser is an end-user of the Goods and/or Services, it warrants that it will use the Goods and/or Services in conformity with:

1. practices that are consistent with industry practice;
2. all applicable laws and regulations, guidelines and decisions of judiregulatory bodies;
3. any patent or other proprietary rights of third parties; and
4. instructions provided by Orivet Genetic Pet Care.

Where the Purchaser is a distributor of the Goods and/or Services, the Purchaser must:

1. ensure that the end-user(s) of the Goods and/or Services will use the Goods and/or Services in conformity with paragraphs 9.1(a) to 9.1(d) above and will, in any event inform any end-user in writing of the above requirements for the use of the Goods and/or Services; and
2. to the extent permitted by law, comply with any additional restrictions specified by Orivet Genetic Pet Care in relation to the manner in which the Goods and/or Services may be supplied to end-users including but not limited to geographic restrictions (eg. countries or States in which end-users are located to whom the Purchaser may not supply the Good and Services).

1. in respect of loss or damage caused by the installation, configuration, commission or use of the Goods and/or Services other than strictly in accordance with the terms of use of the Goods and/or Services, including without limitation loss or damage caused as a result of a failure to service, maintain or use the Goods and/or Services in accordance with Orivet Genetic Pet Care instructions, or caused by rough or negligent handling of the Goods;
2. in respect of loss or damage caused by an act of God or any other cause not within Orivet Genetic Pet Care control or otherwise not related to the Goods or Services; and
3. the use of parts and/or processes in connection with the Goods and Services other than those supplied or specified by Orivet Genetic Pet Care.

1. replacement of the Goods;
2. repair of the Goods;
3. repeat the Service or component of Service found to be defective;
4. payment of the cost of replacing the Goods and/or Services or acquiring equivalent Goods and/or Services; or
5. payment of the costs of having the Goods repaired or the Services re-performed.

Goods and Services are not supplied on a return or refundable basis. At Orivet Genetic Pet Care's sole discretion, Orivet Genetic Pet Care may accept the return of Goods or Services supplied, subject to the following conditions:

1. Specimens provided to Orivet Genetic Pet Care by the Purchaser are retained for a period of 3 months and may than be disposed of by Orivet Genetic Pet Care thereafter; and as such are not returned to the Purchaser. Purchasers wishing for genetic material to be stored for periods longer than 3 months must notify Orivet Genetic Pet Care in writing. A storage fee may be applied to samples stored beyond a 12 month period.

1.  Goods must be returned to Orivet Genetic Pet Care or a nominated agent in good order and condition, be resalable and be returned within thirty (30) days of the date of the invoice;

1. If a DNA test is cancelled after sample has been accessioned (logged in) at Orivet Genetic Pet Care, a refund/credit can be given less an administration & processing fee of $25. This fee is non-refundable.
2. If a DNA test fails at Orivet Genetic Pet Care, a new sample for the same animal or a different animal may be submitted at no extra cost. Should a recollection should not wish to be undertaken, a refund/credit can be given less an administration & processing fee of $25. This fee is non-refundable.
3. the Purchaser shall pay a restocking fee or an amount determined by Orivet Genetic Pet Care at its sole discretion for handling; and
4. subject to the provision of clause 10.1 the return of Goods or Services for credit will not be accepted except upon prior written agreement from Orivet Genetic Pet Care.
5. Orivet Genetic Pet Care testing procedures are designed to provide reliable and accurate results.  Orivet Genetic Pet Care is not responsible for any errors in obtaining a sample or for any injuries or loss that may occur as a result.
6. Customers can request a test (payment) be used as a credit for any future testing.
7. We only accept returns (refunds) for Geno Pet test kits that are in good and unused condition, and that have been purchased within 60 days
8. If a refund is requested due to dispute of a particular result(s) Orivet Genetic Pet Care will issue refund less a $25 admin fee.  All refunds requested must be accompanied with the Refund Request Form. Complete the form and email to accounts@orivet.com.

• If Purchaser returns any Goods to Orivet Genetic Pet Care either under warranty (clause 10) or under clause 12 above it must use its best efforts to decontaminate the Goods in strict compliance with accepted international guidelines.

1. The Purchaser acknowledges Orivet Genetic Pet Care's licence to use or ownership of the patents, trade marks, designs and any other intellectual property rights contained within the Goods and/or Services manufactured or supplied by Orivet Genetic Pet Care and in particular agrees that neither the Purchaser, nor its servants or agents, will attempt to do anything with any of Orivet Genetic Pet Care intellectual property rights which will render the Purchaser liable to Orivet Genetic Pet Care for violation or infringement of its intellectual property rights.
2. All rights not expressly granted are reserved.

The Purchaser indemnifies and holds Orivet Genetic Pet Care harmless from and against any and all losses (whether actual or anticipated), costs and expenses of Orivet Genetic Pet Care, including legal fees and expenses, in any way relating to:

1. any use of Goods and/or Services not in compliance with these Terms and Conditions;
2. any failure by Purchaser to comply with practices that are consistent with industry practice, laws, guidelines or decisions in the handling or use of the Goods and/or Services;
3. any failure by Purchaser to decontaminate the Goods prior to returning the Goods to Orivet Genetic Pet Care;
4. any failure by Purchaser to correctly identify, label, pack, store and transport samples and specimens sent to Orivet Genetic Pet Care for testing;
5. any failure by Purchaser to provide Orivet Genetic Pet Care with correct and complete information required by Orivet Genetic Pet Care to perform Services;
6. any violation or infringement of any patent or other intellectual property or other proprietary rights Orivet Genetic Pet Care or other third parties by the Purchaser in the handling, distribution, promotion or use of the Goods and/or

Services; or

7. any other use or misuse of the Goods and/or Services by the Purchaser.

In order to use the Services, you also acknowledge and agree to the Privacy Statement. You may not use the Services if you do not accept the Privacy Statement. You can acknowledge and agree to the Privacy Statement by (1) clicking to accept or agree to the terms and conditions including the Privacy Statement, where this option is made available to you by Orivet for any Service; or by (2) actually using the Services.

You acknowledge and agree that Orivet has the right to monitor any use of its systems by its personnel at any time and maintain copies documenting such monitoring. Our Privacy Statement sets forth the only expectations of privacy any individual should have in terms of usage of the Orivet Services, website, or other systems. Orivet researchers can only include your pet’s de-identified Genetic Information and Self-Reported Information in a large pool of aggregated data for analyses aimed at making scientific discoveries. Orivet may contact your to seek your permission for use of your pet’s individual samples and information to participate in a specific Research Project. By agreeing to the Individual Data Sharing Consent Document, or participating in a Orivet Research Community you can give consent for the use of your data for scientific research purposes. In any case your personal information such as name, address and contact details will never be shared without your express written permission.

Orivet Research may be sponsored by, conducted on behalf of, or in collaboration with third parties, such as non-profit foundations, academic institutions or pharmaceutical companies. Orivet Research may study a specific group or population, identify potential areas or targets for therapeutics development, conduct or support the development of drugs, diagnostics or devices to diagnose, predict or treat medical or other health conditions, work with public, private and/or non-profit entities on genetic research initiatives, or otherwise create, commercialize, and apply this new knowledge to improve health care.

Orivet will never release your individual-level Genetic Information and/or Self-Reported Information to any third party without asking for and receiving your explicit consent to do so, unless required by law.

Further, you acknowledge and agree that Orivet is free to preserve and disclose any and all Personal Information to law enforcement agencies or others if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process (such as a judicial proceeding, court order, or government inquiry) or obligations that Orivet may owe pursuant to ethical and other professional rules, laws, and regulations; (b) enforce the Orivet Terms and conditions; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Orivet, its employees, its users, its clients, and the public. In such event we will notify you through the contact information you have provided to us in advance, unless doing so would violate the law or a court order. You understand that the technical processing and transmission of the Services, including your Personal Information, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks, or devices. Finally, Orivet may, in its sole discretion, restrict access to the website for any reason.

Please refer to our Privacy Statement to read about data protection related to your information. See our complete Privacy Statement here.

Failure by Orivet Genetic Pet Care to insist upon strict performance of any term, warranty or condition of this Contract shall not be deemed a waiver of any term, warranty or condition, or of any rights Orivet Genetic Pet Care may have and no express waiver shall be deemed a waiver of any subsequent breach of any term, warranty or condition.

If any provision of these Terms and Conditions shall become void or unenforceable for any reason, such void or unenforceable provision or part thereof shall be deleted and the remaining provision shall continue if full force and effect.

The Purchaser shall not be entitled to assign any of its rights or obligations under this Contract without the prior consent of Orivet Genetic Pet Care.

Any notice to be served in respect of the Contract shall be made in writing and either delivered personally or sent by registered post to the latest notified address of the other party and shall be deemed served upon delivery where delivered personally or when recorded by the delivery agent if sent by registered post.

• These Terms and Conditions between Orivet Genetic Pet Care and the Purchaser shall be subject to the laws of the State of Victoria, Australia and the parties submit to the exclusive jurisdiction of the Courts of the State of Victoria, Australia.

• All charges are based on the exchange rate in use by Orivet on the day that payment for any product is taken. The currency converter is an approximate conversion tool based on the latest information available and adjusted to meet regional requirements and should not be relied upon for any other purposes.